Measuring the Success of Organization Development

Contents:
 

Preface

PART I: The ROI Methodology: A Credible Approach to Evaluating Your OD Interventions
Chapter 1: Organization Development: The Basics • What Is OD? • Glossary of OD Terms • Common Pitfalls of OD Projects: Lessons Learned • Current Challenges for OD • Final Thoughts
Chapter 2: Developing a Measurement Culture • Leadership and Culture • High-Performing Culture • How and Why OD Fits With ROI • OD and the ROI Methodology • Final Thoughts
Chapter 3: Alignment and Evaluation Planning • Selecting Interventions for ROI Analysis • Integrating Diagnostics With the ROI Methodology • Aligning OD Projects With the Business • Evaluation Planning • Case Study • Final Thoughts
Chapter 4: Data Collection • Quantitative and Qualitative Inquiry • Data Collection Methods • Sources of Data • Timing for Data Collection • Final Thoughts
Chapter 5: Data Analysis • Isolating the Effects • Converting Data to Monetary Units • Calculating the Return • Costs of the Intervention • Final Thoughts
Chapter 6: Communicating Results • The Dos of Communicating Results • The Don?ts of Communicating Results • The Report Formula • The Communication Plan • Final Thoughts
Chapter 7: Implementing and Sustaining ROI • The Importance of Sustaining the Use of ROI • Implementing the Process: Overcoming Resistance • Developing Roles and Responsibilities • Establishing Goals and Plans • Initiating ROI Studies • Final Thoughts

PART II: Evaluation in Action: Case Studies Describing the Evaluation of OD Interventions
Chapter 8: Organization Culture Change (Lizette Zuniga, PhD)
Chapter 9: Stress Management in Teams (Jack J. Phillips, PhD, and Patti P. Phillips, PhD)
Chapter 10: Organizational Change (Holly Burkett, PhD, SPHR, CPT)

References • About the ROI Institute • About the Authors • Index

About the Authors:

Patricia Pulliam Phillips, Ph.D., is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate level courses.

Jack J. Phillips, Ph.D., is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 75 books and more than 100 articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.

Dr Lizette Zuniga presently serves as Vice President, ROI Implementation with the ROI Institute. Withmore than 15 years of professional experience, Dr Zuniga has expertise in leadership and organizational development, learning and development, survey design and ROI. She facilitates the certification course for ASTD in Evaluating Learning Impact, and serves as faculty on the United Nations System Staff College. Dr Zuniga holds an M.S. degree in psychology from Georgia State University, and a Ph.D. in Leadership and HRD from Barry University. She co-authored the book Measuring the Success of OD, with Jack and Patti Phillips, and has published several articles and case studies on needs assessment, ROI and organizational culture. She can be reached at Lizette@roiinstitute.net.