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Size: 6.75 x 9.5 Inch
Publisher: ATD Press
Published in India by: Viva Books
Exclusive Distributors: Viva Books
Sales Territory: India, Nepal, Pakistan, Bangladesh, Sri Lanka
Understanding performance improvement is imperative.
Have you noticed the trend toward performance in your profession? It's happening around the world. With organizations placing greater emphasis on results and accountability, having knowledge of performance is critical.
In the revised second edition of Performance Basics learning strategist Joe Willmore guides you through human performance improvement—or HPI—and delves into major changes in performance analysis. See the Performance DNA process you know from ATD's Human Performance Improvement program at work and discover why focusing on performance improvement is so important to organizational success.
How do I conduct a front-end analysis? When should I focus on accomplishments? What is the importance of root cause analysis? And when do I administer formative, summative, and ROI analyses? If you're grappling with any of these questions, you'll find answers and step-by-step guidance inside.
Get the results you need to generate organizational improvement and ensure you?re ready for your foray into performance consulting. You'll find this book to be a useful tool.
Useful for Management Students as well as Managers and HR Personnel.
About the Training Basics Series
Chapter 1. The Big Picture: Why Focus on Performance Improvement? • How Performance Basics Can Help You • Who Can Benefit From This Book? • What This Book Can Do for You • Getting It Done
Chapter 2. What Is Performance Consulting? • Defining Performance Consulting • The 4 Key Roles of Performance Consultants • How HPI Differs From Your Current Work • The HPI Process • Getting It Done
Chapter 3. Human Performance Improvement Is Business Focused • What Does Business Focused Mean? • Front-End Analysis???An Overview • Identify Key Performance Drivers • Some Myths Around Business Analysis • Partnering Is Critical • Getting It Done
Chapter 4. Performance Consulting Focuses on Accomplishments • Accomplishment Versus Behavior • How Behavior Still Figures Into the Equation • Identifying the Performance Gap • Spotting the Exemplar or Key Performer • Getting It Done
Chapter 5. Performance Consulting Finds the Root Cause • Flavor of the Month • The Critical Importance of Root Cause or Influence Analysis • Why Organizations Fail at Analyzing Causes • Causes of Performance Gaps • The Importance of Root Cause Analysis Illustrated • How to Do a Root Cause or Influence Analysis • Getting It Done
Chapter 6. Performance Consulting Does Not Jump to Conclusions • HPI and Other Approaches • Subjectivity and Performance • Being Quick and Thorough • Data-Collection Methods • Discussing Performance Issues With Clients • Getting It Done
Chapter 7. Performance Consulting Solves Problems • Taking Action • Families of Solutions • Synergy Among Solutions • The Design and Development Process • Common Mistakes • Change Management • Getting It Done
Chapter 8. Evaluating Results: The Real Test of Performance • Conquering Evaluation • Key Evaluation Principles • Types of Evaluation • What to Measure • Calculating ROI • Evaluation Mistakes • Making Evaluation Easier • Getting It Done
Chapter 9. Putting It All Together • Being a Performance Consultant • Selling HPI • Getting Credibility • Connecting to the Client • Improving Performance Consulting Skills • Identifying Your Niche • Getting It Done
About the Author
About the Author:
Joe Willmore is president of the Willmore Consulting Group, a performance consulting firm located near Washington, D.C. He has more than 35 years? consulting experience with a wide range of clients, including the World Bank, Intelsat, Lockheed Martin, the U.S. Navy, Booz Allen Hamilton, and the Smithsonian Institution. He has served on ATD's board of directors and held other leadership positions within ATD and other professional societies. His work has taken him to Russia, Turkey, the Caribbean, and Central Asia. He served as one of ATD's facilitators for the HPI Certificate Program.
Joe is the author of the chapter "Job Aid Basics and No Magic Bullet" in HPI Essentials (edited by George Piskurich, ATD 2002) and Managing Virtual Teams, and was a contributor to What Smart Trainers Know. In addition, he has written numerous articles for ATD's TD magazine and other publications.
He lives with his wife and son in Northern Virginia, and may be contacted by email at Joe@willmoreconsultinggroup.com.
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