Social Media for Project Managers

Contents:

Acknowledgements • Foreword • Preface • The Reason for this Book • How the Book is Organized • Is this Book for You? • A Note

Chapter 1: What is Social Media? • The Rise of Social Media • What is Web 2.0? • The 7 C's of Social Media • Community • Collaboration • Communication • Constraints • Connectivity • Channels • Content • Living in the Clouds • Summary

Chapter 2: New Ways of Working • Why We Need a New Way of Working • Economic Priorities • New Business Models • Technology • How is Project Management Responding to these Challenges? • Are We Easy to Do Business With? • Summary

Chapter 3: Introduction to Social Media Technology • Blogs • What Are They? • Why Should I Use Them? • Pros • Cons • Collaboration Tools • What Are They? • Why Should I Use Them? • Pros • Cons • Instant Messaging • What Is It? • Why Should I Use It? • Pros • Cons • Microblog • What Is It? • Why Should I Use It? • Pros • Cons • Podcasts • What Are They? • Why Should I Use Them? • Pros • Cons • RSS • What Is It? • Why Should I Use It? • Pros • Cons • Social Networks • What Are They? • Why Should I Use Them? • Pros • Cons • Vodcasts • What Are They? • Why Should I Use Them? • Pros • Cons • Webinars • What Are They? • Why Should I Use Them? • Pros • Cons •  Wiki • What Is It? • Why Should I Use It? • Pros • Cons • Summary

Chapter 4: Communication and the Project Management Life Cycle • The Project Management Life Cycle: The Communication View • Initiation Phase • Planning Phase • Delivery Phase(s) • Final Phase • Communication Challenges for Project Managers • Communicating Up and Out to Stakeholders and Sponsors • Managing Miscommunication • Communicating for Team Building • Managing The Team's Communication Preferences • Communicating Up and Out to Stakeholders and Sponsors • Managing Miscommunication • Addressing the Challenges • Communicating for Team Building • Managing the Team's Communication Preferences • Summary

Chapter 5: Team Management and Project Management Life Cycle • The Project Management Life Cycle: The Team Management View • Initiation Phase • Planning Phase • Delivery Phase(s) • Final Phase • Team Management Challenges • Managing Dispersed Teams • Managing Across Cultures • Managing Part-Time Team Members • Managing People Who Don?t Work For You • Addressing the Challenges • Managing Dispersed Teams • Managing Across Cultures • Managing Part-Time Team Members • Managing People Who Don?t Work For You • Summary

Chapter 6: Making It Work • Is Project-Based Social Media for You? • Is Your Team Social-Media Ready? • What Is Your Trial Project? • What Else Is Your Company Doing? • How Much Time Do You Have for Your Social Media Initiative? • Taking the First Steps • Treat It Like a Project • Communicate, Communicate, Communicate • Going Live! • What Happens If Acceptance Is Poor? • Is There a Culture of Sharing? • Stakeholder Mapping: What Are They Missing? • Easier Access to the Tool • Are there Other Issues in the Team? • Set a Good Example • Make it Fun • Make it Useful • Buddy Up • Blend Old and New • Measuring Success • Summary

Chapter 7: Managing Social Media on Your Project • Where Is It? • Archiving Policies • Online Etiquette • What's the Policy? • Addressing Security Concerns • Access Control • Back Ups • Audit Trails • Abuses of the System • Unauthorized Software • Legal Issues • Configuration Management • Summary

Chapter 8: Blogging Your Project • Internal Blogs • Sponsor Blogs • Project Team Blogs • Personal Blogs • Blogging Mistakes • Anonymity: The Big No-No • Perfection: Don?t Bother • Topics: Step Back When Necessary • Educational Blogs • Summary

Chapter 9: Warnings from Cyberspace • Managing the Overload • Filtering • Segment the Conversations • Promoting Value • Manage Your RSS Feeds • Managing the ?Experts? • Relevancy • Giving a Voice to the Many • Managing the ?Always On? Culture • Mobile Solutions • Managing the Lack of Control • Managing Expectations • Summary

Chapter 10: Winning over Management • Prepare the Ground • Identifying Risks • Measure Success • Dispel Myths • Set Clear Boundaries • It's Not Wasting Time • Stand Up for Your Team • What Happens if Management Wants It to Stop? • Summary

Chapter 11: Personal Branding Online • Getting Started • Creating an Online Profile • Photos • Nothing Is Private! • Continuing Professional Development • Job Hunting • Help with Interview Preparation • Being Credible • The Company You Keep • Even the Little Things • Summary

Chapter 12: Conclusions, The Future • Tools and Data Management • Teams • Training • Green Project Management • Being Mobile • Working Models • Conclusion • Be Part of the Conversation: A Request

References

Appendix A: Sample Task List for Social Media Tool Deployment

Appendix B: Project Management Resources Online

Appendix C: Suggested Reading • Working with Technology • Communication • Team Management • Social Media and Collaboration • Project Management

Glossary

About the author

About the Author:

Elizabeth Harrin, MA, MBCS, is an author and project manager living and working in London, U.K. She has a decade of project management experience and has led a variety of IT and process improvement projects, including e-commerce and communications developments. She is also experienced in managing business change. She spent 8 years working in financial services, including 2 years in Paris, France, before moving into healthcare technology.

Elizabeth is a founder member of PMI's New Media Council and writes the award-winning blog A Girl's Guide to Project Management (www.pm4girls.co.uk). She is also a member of PMI and the British Computer Society. She is a staff writer for The Glass Hammer, an online magazine aimed at senior women in business, and a columnist for the project management website PMTips.net (www.pmtips.net).

Elizabeth's first book, Project Management in the Real World, was published in 2006 and is a case-study based book, which tells you what you really need to know to succeed in project managing. It includes examples of project management practices from the U.S., Australia, Spain, and The Netherlands.

Elizabeth can be contacted at elizabeth@elizabeth-harrin.com.