Measuring the Success of Leadership Development

Contents:

Table of Contents • Preface

Part I: ROI Methodology: A Credible Approach to Evaluating Your Leadership Development Programs
Chapter 1: The Leadership Development Is as Important as Leadership Itself
The Top Executive View • Status of Leadership Development • Measuring the Results • Final Thoughts
Chapter 2: System for Accountability
High-Performing Culture and Measurement • How and Why Leadership Development Fits With ROI • Types of Data for the ROI Methodology • Selecting Programs for ROI Analysis • ROI Process Model • Final Thoughts
Chapter 3: Alignment of Programs and Evaluation Planning
Achieving the Proper Alignment • Evaluation Planning • Case Study • Final Thoughts
Chapter 4: Data Collection at Five Levels
Quantitative and Qualitative Inquiry • Questionnaires and Surveys • Testing • Interviews • Focus Groups • Observations • Action Plans and Performance Agreements • Monitoring Performance • Improving the Response Rate for Data Collection • Sources of Data • Timing for Data Collection • Final Thoughts
Chapter 5: Data Analysis That Is Practical and Credible
Isolating the Effects • Converting Data to Monetary Units • Costs of the Program • Calculating the Return • Intangibles • Final Thoughts
Chapter 6 Reporting Results to Appropriate Audiences
Guidelines for Communicating Results • The Cautions of Communicating Results • The Complete Report • Using Meetings • The Joan Kravitz Story: Presenting the Results of an ROI Study to Senior Management • Routine Communication Tools • Routine Feedback on Progress • The Communication Plan • Final Thoughts
Chapter 7 Implementing and Sustaining ROI
The Importance of Sustaining the Use of ROI • Implementing the Process: Overcoming Resistance • Assessing the Climate • Developing Roles and Responsibilities • Establishing Goals and Plans • Revising or Developing Guidelines and Procedures • Preparing the Team. • Initiating ROI Studies • Preparing the Clients and Executives • Removing Obstacles • Monitoring Progress • Final Thoughts

Part II: Evaluation in Action: Case Studies Describing the Evaluation of Leadership Development Programs
Chapter 8 Measuring ROI in Leadership for Performance for Store Managers
Chapter 9 Measuring ROI in a Supervisory Leadership Development Program
Chapter 10 Measuring ROI in Fundamentals of Business Leadership
Chapter 11 Measuring ROI in a Selection and Onboarding Program for New Leaders
Chapter 12 Measuring ROI in Safety Leadership for Construction Project Leaders
Chapter 13 Measuring ROI in an Operations Manager Development Program

About the ROI Institute • About the Authors • Index

About the Authors:

Patricia Pulliam Phillips is president and CEO of the ROI lnstitute and is the ATD Certification Institute's 2015 CPLP Fellow. Since 1997, she has worked with organizations in more than 60 countries as they demonstrate the value of a variety of programs and projects. Patti has written and edited numerous books and articles on the topics of measurement, evaluation, and ROI.

Jack J. Phillips, PhD, is chairman of the ROI lnstitute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 100 articles and 75+ books. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.

Rebecca Ray is a seasoned professional with more than 20 years of academic, corporate, and Calculating ROI consulting experience and a track record of success and recognition for excellence and innovation in talent management.